Refund policy

Refund Policy

At Holy Grip, we are committed to providing our customers with high-quality products.

General Policy

• All sales are final. We do not accept returns or refunds, except as required by law or in the event of damaged, defective, or incorrectly delivered products.
• Customers are responsible for ensuring that the correct size, model, and product type are chosen before completing the purchase.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately at info.holygrip@gmail.com. We will evaluate the issue and provide a suitable solution (replacement, refund, or store credit).

Legal Rights in Certain Countries (e.g. European Union)

If your order is shipped to a country where consumer protection laws grant you a statutory right of withdrawal or return (such as the 14-day right of withdrawal in the European Union), these rights remain unaffected.

• To exercise this right, you must notify us within 14 days of receiving your order.
• The items must be unused, in their original packaging, and in the same condition as received.
• Customers are responsible for return shipping unless the product is defective or incorrect.

False Chargebacks

Submitting false or fraudulent chargebacks is strictly prohibited and may result in legal action and refusal of future service.

Contact

For any questions regarding returns or this policy, please contact us at info.holygrip@gmail.com. We are always here to assist you.