Shipping policy
Shipping Policy
At Holy Grip, we aim to provide our customers worldwide with reliable and timely delivery. Please review the details of our shipping process below.
Shipping Methods
- Orders are shipped with Swiss Post, DHL, or other trusted carriers, depending on the destination.
- We do not ship to P.O. boxes.
- Once your order has been dispatched, you will receive a confirmation email with tracking information.
Processing Time
- Orders are processed within 7–10 business days before being shipped.
- For pre-order items, the estimated delivery time may be 4–8 weeks, depending on production and logistics. The expected shipping date will be stated on the product page.
- If your order includes both in-stock and pre-order items, all products will be shipped together once the pre-order item is available.
Estimated Delivery Times
- Standard Shipping (Switzerland & Germany): 5–7 business days
- European Union countries: 7–14 business days
- Other European countries (non-EU): 14–21 business days
- International (North & South America, Asia, Africa, Oceania): 21–37 business days
Please note that delivery times are estimates and may vary due to customs procedures, holidays, or carrier delays.
Shipping Costs
- Shipping fees are calculated at checkout based on your location and the order size.
- Final charges will be displayed before payment.
Customs & Import Fees
- International orders may be subject to VAT, customs duties, or import fees in the destination country.
- These charges are not included in our product prices or shipping fees and must be paid by the customer.
- Holy Grip is not responsible for delays caused by customs.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at info.holygrip@gmail.com.
- While we are not liable for issues caused by carriers, we will do our best to assist you in resolving the matter with the shipping provider.
Incorrect Shipping Information
- Please ensure your shipping address is entered correctly at checkout.
- We are not responsible for packages that are undeliverable due to incorrect or incomplete addresses provided by the customer.
Contact
For any questions regarding shipping, please contact us at info.holygrip@gmail.com. We are always here to assist you.